It'll sink like an X-Wing in the swamps of Dagoba. At a much faster pace. Offering an array of skills in large-scale event planning, effective communication, leadership, contract … What's the Best Format for a Housekeeping Resume? Supervised department often, including hiring and reprimanding associates. Consulted in the budgetary decisions and ensured that my department stayed within budget. Responsible for inspecting the concierge team, identify problem areas. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. This is just the job for me, and I have included my resume to show you why. Here is the Hotel Concierge Cover Letter example: Dear Ms. Things to put on your resume ; Specific skills to mention; Full resume sample . Similar Job Positions. Objective : Seeking a Concierge Supervisor position, responsible for Assisting with maintaining the cleanliness of the common areas, Monitoring lobby traffic and alert residents to arriving guests and deliveries, and also Maintaining logbooks for visitors and contractors, etc. Assisted the Director of the Concierge team with hotel standards of excellence, administrative, and daily operational procedures of the concierge department. Updated the residential contact list on the computer on the daily basis. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. The hiring manager just stopped playing with her Fitbit. First, a traditional college student resume objective: What's wrong with it? Try Now! Monitored and provided feedback to agents regarding performance on all calls. Managed projects or contribute to committee or team work. Create a Resume in Minutes with Professional Resume Templates. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Concierge Resume Samples Concierge/Administrative … This brief introduction serves to entice the reader to look at your resume and express your interest in a vacant job position. Created training manuals and procedures for the Concierge department. Skills : Microsoft Office, Decision Making, Detail-Oriented. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. This position ensures that it is the first section of your resume a hiring manager will see. Skip to content. Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing. The resume objective belongs at the top of the resume and should be the first item below your name and contact information. Guaranteed that every guest, regardless of all other factors, was satisfied, happy, and safe within their bed. Demonstrate a passion and understanding of company goals and ensure your area of responsibility meets all company standards by performing daily inspections. This button will open the login/register page in a new tab. Similar to your skills list, writing about your achievements in a way that isn’t boastful can be challenging. Does format really matter for a housekeeping resume? Increased guest retention by exceeding guest expectations while utilizing professional warmth. Skills : Supervising Skills, Problem Solving Skills, Interpersonal SKills. Support Guest Services Manager whenever necessary in performing job functions related to associate training, staffing, and scheduling. Residential concierge resume sample for doorman resume. Do you need the best Concierge resume? Maintained a work environment of cleanliness and organization. After logging in, come back to this page and refresh your browser. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team. Responds to emergency situations as necessary and as directed, At least 2 years of experience in a supervisory level position in Hotel Operations or 5 five years of equivalent work experience in Concierge Services, Ability to deal effectively with guests, management, employees and outside vendors, Effectively develop and mentor staff and hourly employees to ensure that all departmental standards and goals are understood and met, Excellent organizational and communication skills and exceptional telephone etiquette, Proficiency in Microsoft Word, Excel, Power Point and Microsoft Outlook, Education level usually associated with the attainment of a Bachelor Degree in Culinary Arts and/or equivalent work experience, Working knowledge of Microsoft Word, Excel, Power Point and Outlook, Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation, Train, track daily production & attendance, coach and performance. What you can read in this article. Guide the recruiter to the conclusion that you are the best candidate for the concierge supervisor job. Assist family/significant others with locating patients in the hospital. The person who hires housekeepers is the one with the white glove, checking for dust. Represented the ultimate one-point contact for the Front Desk: restaurants, transportation, amenities, statuses, companies, payments, Housekeeping, Food, and Beverage, etc. A hotel Management degree and prior work experience preferably in the same role will be preferred by most of the hiring authorities. It's needy but doesn't offer much. Just a f… For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Promote team work and quality service through daily communications and coordination with other departments. Conducted studies regarding the analysis of workload, manpower projections, and budget in order to recommend staffing levels. Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners. Ability to identify customer service issues within the ED lobby and assist with the resolution of … November 29, 2020 Jodnsdhh@fd2 cover letter examples. Speaking several languages, IT literacy and discretion are also highly valued at this job. Liaisoned between the line-level employees and management to resolve discrepancies, miscommunications, and errors. Hospitality concierge resume sample: create your own in 15. Each of these skills could apply to a position in hotel work, as employees often must assist guests and work on strict schedules. Required constant flexibility and ability to adapt quickly to new tasks and to prioritize duties in an efficient manner. Objective : Concierge Supervisor with 3 years of experience in Assisting management with a request for residents including, but not limited to, maintenance requests, and also a Structuring concierge schedule to ensure 100% coverage and availability, etc. Created schedules for Concierge Department employees. She will not accept housekeeper resumes with typos and formatting errors. - Choose from 15 Leading Templates. A customer service resume objective is a component of resumes that briefly describes the skills, experience and abilities you can bring to a position. Also, convey the value they would benefit if you are granted the job. Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. - Instantly download in PDF format or share a custom link. Sample hotel concierge resume. Respond appropriately to guest inquiries about resort amenities, features, special functions and local attractions, dining, entertainment, and directions to guest upon request. Concierge Cover Letter Example. I was pleased to see the ad for Concierge on www.jobster.com while browsing for new positions. Develop business relationships within the community in order to secure discounted rates or other benefits for resort guests. Recruited, interviewed, hired, and trained new employees in facility policies, routine procedures, and resident safety. Concierge skills overview. Objective : Highly skilled Concierge Supervisor, responsible for Supervising the facilities concierge team to accommodate resident needs and concerns on a daily basis, and also Held meetings with resident's families and administration to make assure resident's needs were addressed. Receptionist/Front Desk/Concierge Resume. Concierge cv objectives sample | cv samples & examples. Promoted concierge services with enthusiasm, demonstrating concierge superiority. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. A hiring manager looking for a Concierge is looking for an individual adept in multitasking … Here is the Hotel Concierge Cover Letter example: Dear Ms. Exhibits a professional demeanor and willingness to assist guests and management, as requested, Maintains all departmental assets and ensures that all items are cleaned, checked out, and returned to the appropriate storage area, Informs the Assistant Chef Concierge of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Prepares and distributes reports as requested by management to various departments, Notifies Manager and/or Security of all unusual events, circumstances, missing items, or alleged thefts. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. We have made you some resume samples that you can use to edit and create your very own resume. are handled, delivered, retrieved or stored efficiently, Maintain absolute integrity and trustworthiness in the team, Adhere to the established financial guidelines and control all costs, Manage the daily documentation/recording of bills particularly filing of receipts, Promote and follow a safe work environment, Promote and lead a service driven, results driven work environment, Follows departmental SOP’s (Standard Operating Procedures) including all safety & sustainability policies, Promote all hotel services, offers and facilities and their operating hours, Excellent written and verbal communication, interpersonal and leadership skills, Fluency in English, secondary language preferred, Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry, Ability to work well under pressure in a fast paced environment and cohesively as part of a team, Ability to handle a multitude of tasks and Guest requests, Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements. Administrated point of contact for maintaining and monitoring daily working hours for all internal and external departments of the hotel. ( 5 % time), Demonstrate the highest level of customer service in order to maintain a positive brand image and company reputation, Ability to multi-task and work in a fast paced environment, Excellent written and verbal communications skills, Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action, Ability to work varied shifts, including weekends and holidays, Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values, Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up, One year of equivalent work experience in Concierge Services, Hotel / hospitality or vacation ownership experience preferred, Performs various Human Resources responsibilities for the Concierge department including preparation of work schedules to maximize the effectiveness of the department, Ensures all established standards of professionalism and protocol are being practiced by all Concierge staff, Communicates with the Concierge Manager to ensure a consistent delivery of service is being offered to guests, Completes the opening and closing shift checklist on a daily basis, Maintains all departmental assets including equipment repairs and maintenance and ensures the desk and back office space are kept clean and organized, Keeps the Concierge Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Notifies Manager and/or Security of all unusual events, circumstances, missing items or alleged thefts, Responds to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed, Participates in events within the Concierge community including shows, meetings, and restaurants, Promotes the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools, Maintains knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest, Strictly enforces the privacy and confidentiality of the guests and limits requests for information pertaining to guests in accordance with hotel policies, Ensures guest’s preferences are met and amenities are provided, Coordinates delivery of requested amenities and floral orders through the Bell Desk or Room Service, Preform all other job related duties as requested, Working knowledge of Microsoft Office and Point of Sales systems, Membership in Les Clefs d’Or or Southern Nevada Hotel Concierge Association, Schedules prospective guests for an on-site Sales tour of the property, Assists guests in making reservations or special arrangements, as requested, Teaches the Marketing pitch to Concierge team members, Assists fellow Concierge team members with the Marketing pitch and takes over when needed, Ensures and maintains integrity of the Marketing pitch through training, Maintains proficiency in AIdesk, helps to resolve issues immediately, Tracks and reconciles daily receipts from activities sold, Accurately reconciles and reports monies collected on a daily basis, Ensures credit card transactions and cash collected are turned in at the end of every shift, Assists staff with all aspects of close-out paperwork, Establishes and maintains goals according to budget, Fills in for the In House Marketing Manager in his/her absence, Covers shifts when Concierge team members call off, and continues over on the following shift if needed, Operates office machinery (i.e., computer, copy machine, fax machine), A minimum of six (6) months of experience in the customer service field required, A minimum of six (6) months of supervisory experience in the customer service field required, Ability to maintain a productive shift and schedule, Understands how to develop and implement business strategies, Cash handling skills (the ability to count currency, make and count back change), This role can be located in Western Canada or anywhere if willing to work 1:00pm-9:00pm EST, Requires excellent client service and interpersonal skills, Requires organizational/managerial skills, Good knowledge of reservations procedures, destinations, accommodation and travel packages, Good knowledge and understanding of automation equipment, enhancements and technical environment, Assist the Chief Concierge in overlooking the daily operations of the whole Concierge department, Assist the Chief Concierge in the coaching, leading, guiding and directing the efforts of the team of Concierge Agents, Mainly in charge of organizing and adjusting work schedules as required based on business volume forecasts, Provide feedback, seize training and coaching opportunities with Colleagues in coordination with the Chief Concierge, Support training initiatives and provide a training role as required, Ensures everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests, Act as an ambassador of the hotel and provide assistance to variety of requests, Maintain a network of service providers for the efficient conduct in coordinating guest requirements under the guidance of the Chief Concierge, Ensure constant enough supply and availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. Most Concierges showcase certification in hospitality services in their resumes. ( 25 % time), Build a “Count On Me” Culture:Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. Concierge duties resume. A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies.
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